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HIPAA Notice of Privacy Practices


FitCam Health’s Commitment to Your Privacy

Prove Labs Inc. (“Prove Labs”) provides the FitCam Health App to assist you in managing pain through wellness and telehealth services. Prove Labs and its healthcare providers are committed to protecting the privacy of your medical information. This HIPAA Notice of Privacy Practices (“Notice”) describes how we use and disclose your medical information and your rights related to your medical information.


Our Responsibilities

We are required by law to maintain the privacy and security of your Protected Health Information (PHI) and provide you with this Notice. We will only use and disclose your PHI as described herein, unless you tell us otherwise in writing, and will promptly notify you if a breach occurs that may have compromised your PHI.



FitCam Health is not a substitute for professional medical advice. Always consult your healthcare provider before starting any new health program. Participation in FitCam Health is voluntary, and users assume responsibility for any associated risks.


Uses and Disclosures

We may use and disclose your PHI for the following purposes without your explicit authorization:

  • Treatment: To provide Services to you and disclose PHI to your care team for treatment.

  • Healthcare Operations: To run our business, improve Services, train staff, conduct quality assessments, and contact you about Services. This includes de-identified or aggregated data.

We may also disclose your PHI under certain circumstances such as public health activities, protecting victims of abuse, judicial proceedings, law enforcement purposes, and other legally required instances.


Notice Regarding Technology

We use electronic software, services, and equipment, including email, video conferencing, cloud storage, and internet communication, to collect and share your PHI. While we take measures to safeguard data, occasional security protocol failures may occur. In such cases, we will take immediate steps to prevent further breaches and notify you promptly.


Your Choices About Uses and Disclosures

You have the right to:

  • Request disclosure of your PHI to family or others involved in your care.

  • Restrict certain uses of your PHI.

  • Opt-out of marketing and sales of your PHI.


Your Rights

You have the right to:

  • Access PHI: Inspect and obtain copies of your PHI.

  • Amend PHI: Request amendments to your PHI.

  • Accounting of Disclosures: Receive an accounting of certain PHI disclosures.

  • Request Additional Restrictions: Request restrictions on how we use or disclose your PHI.

  • Alternative Communications: Request specific ways to communicate with you.

  • Paper Copy of Notice: Request a paper copy of this Notice.


To exercise these rights, contact us using the information below.


Contact Information and Complaints

If you have any questions, need a copy of this Notice, wish to exercise your rights, or file a complaint, contact us at:

Phone: 929-484-4058

How We Protect Your Information

We take commercially reasonable steps to protect your information from loss, misuse, and unauthorized access. However, no security system is impenetrable. We cannot guarantee the security of our databases or those of third parties.


Acceptance of Terms

By downloading and using the FitCam Health app, you agree to this Privacy Policy and the accompanying Terms of Use.


Communications About Your Health

By signing up, you consent to receive communications regarding your health, progress, and our services via email, push notifications, mail, text messages, or phone calls. You can restrict communication methods by emailing us at


Information We Collect
  1. Personal Information: Includes your name, email address, date of birth, gender, pictures, and other details you provide when creating an account and using the app. If you register using a social media account, we collect information that the platform shares with us.

  2. Other Information: Automatically collected data includes IP addresses, device type, operating system, browser type, usage data, and information from messages, audio and video conferencing. We also collect data regarding your activities, such as steps from Apple Health or Google Fit, workout performance, and chat history.


How Your Information is Used and Shared

We use your information to provide and improve our services, communicate with you, and for ad optimization. We may share your data with service providers who assist us with hosting, customer service, and marketing, under strict confidentiality agreements. If invited by a healthcare provider, they will have access to your activity data to tailor your treatment plan.

In an ongoing effort to better understand our users, we may analyze certain Information in anonymized and aggregate form to operate, maintain, manage, and improve our services. This aggregate information does not identify you personally. We may share and/or license this aggregate data to our affiliates, agents, business and promotional partners, and other third parties.


Changes to This Privacy Policy

This Privacy Policy is effective as of January 2019. We may update this policy periodically. Changes will be posted on the app. By continuing to use the app after changes are posted, you agree to the revised policy.


How to Contact Us

For questions or assistance, please contact us at:

Phone: 929-484-4058

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